Service Request Form

CLICK HERE to schedule wheel drop off time at
Gulo Composites,
33 W. Probart St., Brevard, NC 28712.

Date / Time of dropoff/shipping *

Date

Time

Name *

First

Last

Email *

Phone *

Address *

Address Line 1

Address Line 2

City

State

Zip Code

Customer Type *

Customer
Ambassador
Dealer

Will you be dropping off your wheels or shipping them to Gulo Composites *

Drop Off
Will Ship

If just a broken spoke/ferrule, do you want us to ship to you replacement spokes?

Yes, I can do it myself.
Yes, please ship to my local bike shop.
No Thanks, I'll let Gulo Composites handle the repair.

Please input the shipping address below for spokes.

Address for spoke(s)

Address Line 1

Address Line 2

City

State

Zip Code

We can mail it to your home or bike shop address. Ship to whoever is doing the service. Shipping is free typically, but tools are sold on our small parts page.

Outside of the US for service or spoke shipment? Leave international address below:

MODEL

Wheel Model *

If other, please identify the part

PURCHASE DATE *

Serial number

Your serial number will be found on the rim of your wheel. You will need to remove your tire and rim tape to find this. It is a 6-digit code laser printed on the inside of the rim.

SERVICE ISSUE

This issue is happening with *

Wheel(s)
Spoke(s)
Hub
Other

If other, please describe the issue

Identify where the problem has occurred *

If other, please describe the issue

WHEELS

Please indicate which wheel(s) the problem is with *

Front
Rear
Both
Other

How did this happen? *

SPOKE(S)

Which side of the wheel is the spoke issue? *

Drive side
Non-drive side (Brake side)
Not a spoke issue

Does the spoke(s) go to the inner or outer holes on the hub? *

Inside holes
Outside holes

What part of the spoke is broken? *

Hub end furrule
Rim end ferrule
Carbon

Color of spoke ferrule? *

Black
Gold
Silver

File Upload (Please include at least 1 side view image where the entire wheel can be seen)

Click or drag files to this area to upload. You can upload up to 3 files.

If you have a picture(s) please attach here or email to info@gulocomposites.com to help us understand the issue. Please reduce the image file size to 4MB or less before uploading the file. Max file size is 1MB

SERVICE TURNAROUND TIME

Our typical service time is 7 to 10 business days

Please indicate any circumstances that we should know about *

ASAP! I only ride Gulo wheels
I need a loaner set of wheels while I am waiting for service
No rush. I have a spare

If other please describe

Click Here to schedule wheel drop off time

THIS SECTION IS FOR OUR SERVICE TECHNICIAN

Service technician's notes

Service Technician Check list for completed service

Date / Time

Date

Time

Time spent on job

Rim

Round Spec.
True Spec.

Hub

Bearing
Driver

Spokes/Tension

Drive Side - Front
Non Drive Side - Front
Drive Side - Rear
Non Drive Side - Rear

Loaner Wheels Sent Out

Date

Time

Loaner Wheels Returned

Date

Time

CLICK HERE to schedule wheel drop off time at
Gulo Composites,
33 W. Probart St., Brevard, NC 28712.