Service Request Form

All product must arrive clean and without tires, rotors or cassettes. Extra charges will apply if the product is not submitted in the requested condition. We are not responsible for extra parts sent with wheels and hubs.

Our standard turnaround time for service can take up to two weeks. We understand how important it is to have your wheels serviced quickly and we appreciate your patience.

Step 1 of 2

CLICK HERE to schedule wheel drop off time at KEIR MFG- 133 Mclean Rd, Brevard, NC 28712.

Please input the shipping address below for spokes.
We can mail it to your home or bike shop address. Ship to whoever is doing the service. Shipping is free typically, but tools are sold on our small parts page.

MODEL

 

serial number location on gulo rimYour serial number will be found on the rim of your wheel. You will need to remove your tire and rim tape to find this. It is a 6-digit code laser printed on the inside of the rim.

SERVICE ISSUE

WHEELS

SPOKE(S)

Click or drag files to this area to upload. You can upload up to 3 files.
If you have a picture(s) please attach here or email to info@gulocomposites.com to help us understand the issue. Please reduce the image file size to 4MB or less before uploading the file. Max file size is 1MB

SERVICE TURNAROUND TIME

Our typical service time is 7 to 10 business days

Click Here to schedule wheel drop off time

 

THIS SECTION IS FOR OUR SERVICE TECHNICIAN

Service Technician Check list for completed service