FAQ
General
Do you offer facility tours?
Absolutely! Please come visit us at the Gulo Wheel House. This is where our team of expert builders assemble and build the best wheels ever made. Please call us at 828-966-3351 to schedule a visit to the Wheelhouse. Visits are by appointment only, Monday and Friday, 8 am-5pm.
Where are your wheels built?
All Gulo wheels are hand-built in the Gulo Wheel House, 33 W. Probart St. Brevard, North Carolina, USA.
Can I build my own?
Fortunately for you, the customer, we keep all the building in-house, ensuring that our wheels are built to the highest standards and meet all QC checks. Because of our proprietary wheel system, it is not possible to mix and match other companies’ parts into your Gulo Wheel System.
Can I send in my own hubs?
Gulo Wheel Systems require the use of Gulo’s own Easy Thread Interface hubs, and thus can only be bought as a complete system.
Do you offer bearing upgrades?
We currently offer ceramic upgrades for all of our wheelsets. We use a high-quality Kogel ceramic bearing which has the highest tolerance standards.
Costs:
$300 Wheelset
I broke a spoke! What now?
Even though the Gulo Wheel System is built on proprietary rims, hubs, and spokes, it is easy to service them with basic shop mechanics tools. Please refer to our Service Guide for detailed instructions.
If you do happen to break a spoke, have no worries. It is highly recommended that you get your wheel back to the Gulo Wheelhouse where it was born, for a free and full refresh. Please fill out our online Service Request Form prior sending your wheel(s) for service. It will help to expedite your service.
If you would prefere to replace yourself or work with your local mechanic we will mail you replacement spokes at no cost.
If you need more assistance please give us a call at (828) 966-3351 or send an email to info@gulocomposites.com.
Are your rims tubeless compatible?
Yes, all Gulo Wheel systems utilize tubeless ready rims. You will receive them taped and with tubeless valves installed, ready to mount your tubeless tires and go ride. You can still use tubes if you prefer.
What Size Rim Tape do I need?
We offer several widths of Gulo rim tape.
- It is important to ensure you get the right tape size to seal your rim bed fully. We recommend 1-2 layers of rim tape for a secure seal.
- The rims should be cleaned with isopropyl to ensure a clean, smooth application between the tape and the rim material.
- Tape widths come in 10meter length and a 30meter length options for all widths.
Is there a weight limit on your rims or wheels?
Our GMX-25 wheelset has a recommended weight limit of 220lb.
Our GRX-SL wheelset has a recommended weight limit of 250lb.
These are super lightweight, race-ready wheelsets aimed at competition. They are extremely durable and capable of abuse, but if you’re an Endurbro Huckster or Clydesdale looking to grind gravel on the weekends, we have other great options for you!
Do you have a crash replacement policy?
Lifetime Limited with Crash Replacement Plan for Gulo Rims
Gulo Composites warrants our carbon composite rims to be free from defects in materials and workmanship for the expected product life to the original, registered owner. If your rims develop any problems outside of normal wear and tear, send your wheels back to the Gulo Wheelhouse and we will repair or replace any parts that do not conform to our quality specifications. Replacements will be with the current similar components.
Crash Replacement – Did you miss a landing, hit a pothole, or forget about the bikes on the roof of your car when pulling into the garage? These types of incidents can leave you in dire straits on the trailside or road, or with expensive home repair bills. We intend to ease that pain and get you rolling again.
Gulo Composites will replace any damaged or broken carbon composite rim one time for the original registered owner for the cost of $400. This includes professional wheel rebuild by the team at the Gulo Wheel House.
Visit our Warranty Page for more information.
Get in touch
Have questions about your order, or a general enquiry?
