FAQ
General
Do you offer facility tours?
Absolutely! Please come visit us at the Gulo Wheel House. This is where our team of expert builders assemble and build the best wheels ever made. Please call us at 828-966-3351 to schedule a visit to the Wheelhouse. Visits are by appointment only, Monday and Friday, 8 am-5pm.
Where are your wheels built?
All Gulo wheels are hand-built in the Gulo Wheel House, 33 W. Probart St. Brevard, North Carolina, USA.
Can I build my own?
All of our wheel building is kept in-house, which lets us guarantee every wheel is built to the highest standards and passes our full QC checks. We may offer spokes for sale down the road, but most of the hubs our spokes require aren't currently available to the public.
Can I send in my own hubs?
Our wheel systems use hubs that aren't widely available to consumers, because our carbon spokes require a slightly larger drilled hole than standard. If your hub was designed for that oversized hole, yes — otherwise, no.
Do you offer bearing upgrades?
We currently offer ceramic upgrades for all of our Gulo hub wheelsets. We use a high-quality Kogel ceramic bearing which has the highest tolerance standards.
Costs: $250 Wheelset
I broke a spoke! What now?
Although the Gulo Wheel System uses our own hubs and spokes, it's easy to service with basic shop tools. See our Service Guide for detailed instructions.
If you'd rather have us handle it, we're happy to replace the spoke for you. Just fill out our Service Request Form before sending your wheel(s) in — it helps expedite your service.
If you prefer to do it yourself or work with your local mechanic, we'll mail you replacement spokes at no cost (original owners only) —your wheels should have had 4 included spare spokes.
Need more help? Call us at (828) 966-3351 or email info@gulocomposites.com.
Are your rims tubeless compatible?
Yes, all Gulo Wheel systems utilize tubeless ready rims. You will receive them taped and with tubeless valves installed, ready to mount your tubeless tires and go ride. You can still use tubes if you prefer.
What Size Rim Tape do I need?
We offer several widths of Gulo rim tape.
- Choose the tape that is 1-2mm's wider than your internal rim witdth.
- It is important to ensure you get the right tape size to seal your rim bed fully. We recommend 1-2 layers of rim tape for a secure seal.
- The rims should be cleaned with isopropyl to ensure a clean, smooth application between the tape and the rim material.
Is there a weight limit on your rims or wheels?
Our GMX-SL wheelset has a recommended weight limit of 220lb.
Our GRX-SL wheelset has a recommended weight limit of 250lb.
All other wheelsets are limited at 280lb.
Do you have a crash replacement policy?
Lifetime Limited with Crash Replacement Plan for Gulo Rims
Gulo Composites warrants our carbon composite rims to be free from defects in materials and workmanship for the expected product life to the original, registered owner. If your rims develop any problems outside of normal wear and tear, send your wheels back to the Gulo Wheelhouse and we will repair or replace any parts that do not conform to our quality specifications. Replacements will be with the current similar components.
Crash Replacement – Did you miss a landing, hit a pothole, or forget about the bikes on the roof of your car when pulling into the garage? These types of incidents can leave you in dire straits on the trailside or road, or with expensive home repair bills. We intend to ease that pain and get you rolling again.
Gulo Composites will replace any damaged or broken carbon composite rim one time for the original registered owner for the cost of $400. This includes professional wheel rebuild by the team at the Gulo Wheel House.
Visit our Warranty Page for more information.
Get in touch
Have questions about your order, or a general enquiry?