Gulo Warranty
Built to Be Ridden. Backed to Be Trusted. At Gulo, we build wheels to perform at the highest level—and we stand behind them with a warranty designed for real riders, not fine print.
5-Year Performance Warranty
All Gulo wheels are backed by a 5-year warranty covering defects in materials and workmanship.
Applies to the original owner. Covers Gulo rims, hubs, and carbon spokes. Designed for real-world riding conditions
If something isn't right, we'll make it right.
Hubs not manufactured by Gulo — Wheelsets built with Industry Nine hubs are covered under Industry Nine's own warranty, not Gulo's:
Carbon Spoke Confidence
Our carbon spoke system is at the core of what makes a Gulo wheel different—and stronger.
Because of that, we stand behind our spokes with extended coverage against defects and premature failure. While all performance components have a finite service life, Gulo carbon spokes are engineered for exceptional durability under real riding conditions. If something feels off, we want to see it.
In short: if a spoke fails early or unexpectedly, we've got you covered.
Crash Replacement Support
Riding is unpredictable. We've got your back when things go sideways.
0–2 years: Generous crash replacement support
2–5 years: Discounted replacement options
5+ years: Ongoing rider support and loyalty pricing
We aim to keep you riding—not stuck replacing expensive gear.
Lifetime Rider Support
Even beyond the warranty period, we continue to support our riders.
Discounted rebuilds and service. Replacement parts at rider-friendly pricing. Real human support when you need it
Because great wheels should last—and so should the relationship.
What's Not Covered
To keep things clear and fair, the following are not covered under warranty:
Normal wear and tear (including bearings, freehub internals, and other service items).
Damage from misuse, improper installation, or modification. Cosmetic damage that does not affect performance.
All performance components experience wear over time depending on riding conditions and use.
Shipping & Service
Customers are responsible for shipping wheels to Gulo for warranty evaluation
If a warranty claim is approved, we'll take care of the return shipment
We do our best to keep turnaround times fast so you can get back to riding.