Mountain

GMX 25
Cross Country

GMD 27
Down Country

GME 30
Trail | Enduro Light

 

Gravel

GGA SL
Super Light

GGA 38
Aero

Road

GGX SL
Super Light

GRD 36
All Around

GRD 46
Aero

Parts & Tools

PARTS
Small Parts

TOOLS
Service Tools

 

Service

Welcome to Gulo’s Service Request page! Whether you’re a seasoned cyclist or new to the world of biking, we understand that your bicycle’s wheels are crucial for a smooth, safe, and enjoyable ride. Here, you’ll find comprehensive support for all your wheel-related needs, from maintenance tips and troubleshooting guides to warranty information and replacement options. Our team of experts is dedicated to helping you keep your wheels in top condition, ensuring they’re always ready to roll when you are. If you have questions, concerns, or need assistance with your wheel needs, you’ve come to the right place. Let’s get you back on the road with confidence and peace of mind! We request that your wheels should arrive clean and without tires, rotors or cassettes. Extra charges may apply if the product is not submitted in the requested condition. Note: we are not responsible for extra parts sent with wheels and hubs. Our standard turnaround time for service can take up to two weeks. We understand how important it is to have your wheels serviced quickly and we appreciate your patience.
Step 1 of 2

CLICK HERE to schedule wheel drop off time at
Gulo Composites,
33 W. Probart St., Brevard, NC 28712
.

Please input the shipping address below for spokes.
We can mail it to your home or bike shop address. Ship to whoever is doing the service. Shipping is free typically, but tools are sold on our small parts page.

MODEL

 

serial number location on gulo rimYour serial number will be found on the rim of your wheel. You will need to remove your tire and rim tape to find this. It is a 6-digit code laser printed on the inside of the rim.

SERVICE ISSUE

WHEELS

Click or drag files to this area to upload. You can upload up to 3 files.
If you have a picture(s) please attach here or email to info@gulocomposites.com to help us understand the issue. Please reduce the image file size to 4MB or less before uploading the file. Max file size is 1MB

SERVICE TURNAROUND TIME

Our typical service time is 7 to 10 business days

Click Here to schedule wheel drop off time

 

THIS SECTION IS FOR OUR SERVICE TECHNICIAN

Service Technician Check list for completed service